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When the HRD was asked recently what her greatest success had been in her career she replied: ‘Our Shining Stars programme, offers store managers support to become area and regional managers. My leadership Development Team delivered the first programme for 17of our colleagues, 16 of whom have so far been promoted’ (Woman & Home Magazine)
Malcolm’s excellent use of strategic case studies was an excellent way for my Board to ‘de-personalise’ the debate, and open minds to objective thinking. We were very quickly enabled to see our problems differently and collaborate to come up with a range of solutions that we all took equal ownership for.
Malcolm has really helped us deliver on all our obligations ahead of time. Recent improvements in passenger satisfaction scores (net promoter) have exceeded expectations and driven Dubai airport to the highest rated in the world.
Our Operations Leadership Academy has been the standout program over the past four years. I have noticed the immediate change that the program delivers and the sustainability and closeness of team members who have been on it. It has made the difference in an extremely challenging market and it is one of the reasons we have been so successful
Malcolm’s contribution to Regional Operations Managers has been significant to say the least! He has been both supportive and influenctial in the successful promotion of six of my team members to senior manager level whilst I was the Zone Managing Director at Sainsburys